TP Indonesia
English Customer Expert
Description
As an English Customer Expert, you will be the frontline representative for our customers, delivering exceptional support through live chat, phone calls, and email. Based in our Yogyakarta office, you will handle a wide range of inquiries, resolve issues efficiently, and ensure a seamless customer experience across all communication channels.
Requirements
- Minimum D3 or bachelor's degree from all majors.
- Good written and verbal communication skills in English (Will be tested during the recruitment process).
- Fresh graduates are welcome to apply.
- Flexible for 24 hours SHIFTING schedule and changes along with in.
- Strong problem-solving skills and demonstrated multi-task capabilities.
- Preferably to have a typing speed of at least 50 words per minutes.
- Fast learner and independent to work in the multi-LOB (email and live chat).
Other Information
- Provide timely support to customers through available communication digital channels (email and chat)
- Identify and escalate priority issues through proper channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.
Poster
